Refund policy
Last updated 11 September 2026
Kenny is meant to earn its place by doing real work. If it has not, you get your money back. Here is exactly how that works.
The 14-day money-back guarantee
If you are not happy in the first 14 days after your first payment, email us and we refund that payment in full. No form, no call, no reason needed. The only condition is that the request arrives within 14 days of the payment.
After the first 14 days
Subscriptions renew monthly and you can cancel at any time from the billing page, with the email you paid with. Cancelling stops the next charge. Payments already made for a period that has started are not refunded, except in the cases below.
When we refund anyway
- Kenny did not publish a single post for your shop during a paid month, and it was not because you had it in review mode without approving anything.
- You were charged twice for the same shop, or charged after you cancelled.
- A fault on our side stopped you from using the service for most of a paid period.
In those cases we refund the affected payment, or the part of it that covers the affected time.
How to ask
Email hello@trykenny.com from the address on your account and say which shop it is for. Refunds go back to the original payment method and usually show within 5 to 10 working days, depending on your bank.
What happens to your data
A refund closes the subscription. Your shop data, posts and connected accounts are deleted as described in the privacy policy. Posts already published to your accounts stay on your accounts.